|  Shipping Policy  |

 

Processing Time

Orders are typically shipped within 3–5 business days after order confirmation.

For pre-order items, special promotions, or other exceptional circumstances, the actual processing time will be subject to the information provided on the product page or official announcements.

Delivery Time

• • SF Express: approximately 1–2 business days
  • Convenience Store Pickup: approximately 2–3 business days

The delivery times above are estimates under normal circumstances. Actual delivery times may vary depending on the carrier and local delivery conditions.

Order Tracking

Once your order has been shipped, you can view the tracking number and delivery status in “Order History” on our website.

 

|  Returns Policy  |

 

Return Period

MURPHEL offers a 7-day return period. This period is provided for you to inspect the item and is not a trial period.

If you wish to return an item for personal reasons, please contact us by email at murph.studio@gmail.com within 7 days of receiving your order. Returns requested after this period will not be accepted.

Items purchased during promotional events or special sale periods are not eligible for return.

Return Conditions

To be eligible for a return, items must be in their original, unused and unworn condition and include:

• • The original item
  • Original tags
  • Original packaging, such as zippered bags
  • Any promotional gifts included with the order, if applicable

Items must not have been worn, used, washed, altered, damaged, stained, exposed to perfume, smoke, or other odors, or otherwise show any signs that may affect their resale condition.

Returns that do not meet the above conditions will not be accepted.

Return Shipping & Promotional Adjustments

For non-defective returns or exchanges, all return and reshipping costs are the customer's responsibility.

Partial Returns

If a partial return causes the original order to no longer meet the requirements for free shipping, promotional offers, or discount codes, the applicable discount difference and shipping fee will be deducted from the refund.

If a partial return causes the order to no longer meet the requirements for a promotional gift, the gift must also be returned. If the gift is not returned, its original retail price will be deducted from the refund.

Full Returns

For a full order return, the original shipping fee is non-refundable.

Defective, Incorrect, or Missing Items

If you receive an item that is defective, incorrect, or missing items from your order, please contact us within 7 days of receiving your order.

To protect both parties, please provide relevant photos and a complete unedited unboxing video when submitting a claim for a defective, incorrect, or missing item.

If a complete unboxing video cannot be provided, we will still review the case based on the circumstances, but we cannot guarantee that the claim will be accepted.

Defective Items

The following may be considered product defects after review:

• • Large, noticeable stains that cannot be removed
  • Severe seam separation
  • Abnormal or significant damage
  • Other manufacturing defects that clearly affect the normal use or appearance of the item

Once an item is confirmed to be defective, you may choose either:

• • A complimentary replacement of the same item, or
  • A full refund, including the original shipping fee

If the same item is no longer available, we will contact you to discuss an appropriate resolution.

Non-Defective Conditions

The following are considered normal characteristics of garment production or the product itself and are not considered defects:

• • Loose threads, minor seam irregularities, unopened buttonholes, pressing marks, mixed yarns, glue residue, or other minor manufacturing details
  • Minor stains, color spots, or snags within 0.5 cm
  • Measurement variations within ±2 cm
  • Normal characteristics of the fabric or material
  • Slight color differences caused by screen settings or variations between production batches

The above standards are within generally accepted tolerances for garment production and quality inspection.

Non-Returnable / Non-Exchangeable Conditions

Returns or exchanges will not be accepted under the following circumstances:

• • The item has been worn, used, or washed
  • The item shows obvious signs of wear, has odors, or is stained
  • Damage, fading, color transfer, or shrinkage caused by improper washing or care
  • Original packaging, tags, or related accessories are missing
  • Damage caused by intentional or excessive pulling or stretching

Intimate & Personal Items

For hygiene and safety reasons, the following items are not eligible for return or exchange:

• • Underwear
  • Bra tops
  • Swimwear
  • Socks
  • Other intimate apparel

The actual return and exchange eligibility is subject to the information provided on the individual product page.

International Orders

International orders are currently not eligible for returns or exchanges for non-defective items.

In exceptional circumstances where a return is approved:

• • Return shipping costs are the customer's responsibility.
  • Customs duties, taxes, and other import-related fees already paid are non-refundable.

The handling of international returns and exchanges will be determined on a case-by-case basis, depending on the circumstances and shipping conditions.

How to Return an Item

• • Please email murph.studio@gmail.com within 7 days of receiving your order and include your order number, the name of the item you wish to return, and the reason for the return.
  • Once your return request has been approved, we will provide return instructions and the return address by email. Please do not send any items back before your return request has been approved.
  • Repack the eligible item securely, including the original tags, packaging, and any promotional gifts, if applicable.
  • Send the package to the return address provided by us via email.

Refunds

Once we receive your returned item and confirm that it meets our return conditions, we will process your refund.

The refund amount will be based on the item(s) eligible for return. If the return causes the order to no longer qualify for free shipping, promotional offers, discount codes, or promotional gifts, the applicable difference will be deducted from the refund.

Refunds will be issued to the original payment method. Depending on your bank, credit card issuer, or third-party payment provider, it may take additional time for the refund to appear in your account.

If you have any questions regarding shipping, returns, or product conditions, please contact our customer service team.